Radouan's CV

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Radouan SFendla

Radouan SFendla

CUSTOMER SUPPORT SPECIALIST

Morocco

Profile summary

Trilingual Customer Support Specialist with 4 years of experience across 2 organizations, fluent in English, Arabic, and French. Competent in client relations, order management, and multi-channel support. Managed full e-commerce store operations independently and supported international events. Committed to delivering reliable service and resolving customer inquiries efficiently.

Career highlights

Event Support and Reception: Welcomed, guided, and assisted international and local visitors with registration professionally while providing clear product and exhibitor information during salon editions.

E-Commerce Operations Management: Managed full store operations independently on Shopify and Etsy, handling daily customer support inquiries, processing orders, and resolving delivery issues.

Customer Support and Ticketing: Provided email and live chat support, handled order management, tracked shipments, and resolved logistics delays or customer complaints professionally.

Professional Certifications: Earned professional credentials in customer service and information technology support to strengthen technical and client relations capabilities.

Key skills

TechnicalShopify
ProfessionalCustomer Support and Client Relations Order Management and Tracking Email & Live Chat Support Problem-Solving Hardware Troubleshooting Ticket Management Customer Retention Data Entry Administrative Support Help Desk Support Desktop Support End User Training and Support Etsy Gmail Google Docs Canva Google Workspace Zendesk CRM Systems Microsoft 365 (In Progress) Communication Interpersonal Skills Time Management Independent Work Reliability

Professional experience

Reception & Customer SupportApr 2018 - Apr 2019
SIAM Exhibition International SalonMeknes

Managed visitor operations for editions 13 and 14, overseeing registration desks and exhibitor communication channels. Coordinated on-site guest services to maintain daily event schedules and visitor flow.

  • Welcomed international and local visitors, processing registrations professionally at reception desks.
  • Provided product details and exhibitor locations to attendees.
  • Answered visitor inquiries regarding event schedules and venue layouts.
  • Maintained visitor flow by directing guests through registration areas.
E-Commerce Store ManagerJan 2020 - Dec 2023
Shopify and Etsy

Directed end-to-end retail activities independently, encompassing inventory evaluation and listing refinement while overseeing client communications, transaction workflows, and supply chain exception resolution.

  • Responded to daily customer support inquiries through email and live chat channels.
  • Processed orders and refunds while monitoring shipment tracking statuses.

Education

Computer and Information SciencesSep 2019 - Jun 2021
HEITC
Certificate in Physical and Sports EducationMar 2022 - Nov 2022
ADPC Rabat
• Certificate in Physical and Sports Education – ADPC RabatMar 2022 - Nov 2022
• Zendesk Customer Service Professional Certificate
  • Google IT Support Professional Certificate – In Progress (Expected Completion 2026)

Certifications

Zendesk Customer Service Professional Certificate
Google IT Support Professional Certificate

Languages

English · Professional

Arabic · Native

French · Basic